Pre-sales questions:

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. Visa, Master Card, Discover, AMEX

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel can be found here.

Login: username-demo, password-demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 24 hours of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.

DNS:

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your DNS.

Control panel:

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.YOURDOMAIN.com/cpanel

Q. How do I create sub-domains?
A. To create a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains. (Before creating a sub-domain read the section below called "Sub-Domains" for more information).

FTP:

Q. Where can I download a free FTP?
A. We recommend WS FTP (Free to try) Or download CuteFTP (Free) from Download.com

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Paths:

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail:

Q. How do I create email accounts?
A. To create an email account login to your control panel and click mail > Manage/add/remove email account's.

Q. How do i set up Outlook?
A. You can view a detailed instruction list here.

Q. What do I put for both incoming (POP3) and outgoing (SMTP) mail server?
A. For both incoming (POP3) and outgoing (SMTP) mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser/Webmail?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use, after doing so, copy the entire url from your address bar. Next, login to your cPanel and create a Sub-Domain
(Exactly Like This: http://webmail.yourdomain.com), Select "Add a Redirect" to go to the address you just copied.

CGI / ASP / PHP / MySQL / JSP:

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions:
(If you need the latest versions installed please contact us)

Q. What version of php are you using?
A. We are using version 4.3.3, 4.3.4, 5.

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing:

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund within 48 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL:

Sub-Domains:

Q. READ THIS BEFORE SETTING UP A SUB-DOMAIN!

A. To create a sub-domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the sub-domain "test.google.com" so my sub name is going to be "test". If I already have a folder in my ftp named "test" I need to delete it or rename it to something different before I create the sub-domain with the test name from cPanel.

NOTE:
You cannot create a sub-domain called "mail.mydomain.com" because it is a permanent folder for your Outlook/Webmail applications.
Acceptable: Create a sub-domain called "webmail.mydomain.com".